Complaints & Content Removal Policy

1. Reporting Content

If you encounter content that you believe is illegal or otherwise violates our platform standards, you may report it through one of the following methods:

• Contact our support team support@findfyre.com.
• Report directly through the CCBill Complaints Page.

2. Acknowledgment and Timeline

We acknowledge all reported complaints within seven business days. Once a complaint is received, you will be notified via email that it is under review.

3. Review Process

Upon receiving a complaint, our moderation team will conduct a thorough review to assess whether the content violates platform standards or applicable laws. The review process includes:

• Evaluating the nature of the content against our guidelines and CCBill's standards.
• Confirming the legitimacy of the report by verifying supporting details provided by the complainant.

4. Appeals Process

If a decision is made to retain or remove content, affected parties have the right to appeal the decision. Appeals can be submitted by contacting our support team at support@findfyre.com. All appeals will be reviewed thoroughly, and final decisions will be communicated within seven business days of the appeal submission.

5. Potential Outcomes

Following the investigation and review of a complaint, one of the following outcomes will occur:

• Content Removal: If the content is found to violate platform policies or laws, it will be promptly removed.
• Content Retention: If the content complies with platform policies and applicable laws, no action will be taken.
• Account Action: Users found to repeatedly violate platform standards may face account suspension or termination.

6. Contact Information

For any additional inquiries or concerns regarding this policy, please contact us at support@findfyre.com.